InHand Electronics :: Support Policy

:: SUPPORT ::

FAQs

Documentation

InHand provides a tiered support system to meet our customer's needs and budgets. Included with every Development Platform purchase is 6 months of Standard Support. Standard support provides you a great way to access InHand’s technical staff – a direct link to knowledgeable hardware and software engineers fully cognizant of the inner workings of InHand’s products. It is renewable in yearly increments after the initial term has expired.

Standard support may also be upgraded to Extended Support for further access to InHand’s support staff during the covered period. In addition to the benefits of Standard support, Extended support provides telephone access, as well as a 10% discount for all new DP products purchased while under support.

InHand releases quarterly software updates. As a Standard or Extended Support customer, you will receive updates for the products you purchased during the period you are under support.

The key features of these support plans are summarized below:

Standard Support (included with DP)
Access to FAQs	yes
Access to White Papers	yes
Subscription to online newsletter	yes
Access to documentation, SDKs, solid models, etc.	yes
Problem notification and response	email only within 1 business day
Software maintenance releases	yes

Extended Support
Access to FAQs	yes
Access to White Papers	yes
Subscription to online newsletter	yes
Access to documentation, SDKs, solid models, etc.	yes
Problem notification and response	email and telephone within 1 business day
Software maintenance releases	yes
10% discount on new DP releases	yes

How to contact Support:
For Standard support customers, email your inquiry to support@inhandelectronics.com. Please provide your name, company, and DP serial number in your email.

Extended support customers may call our support line. Please provide your name, company, and DP serial number when speaking to a support representative.